Warranty Policy | DIRA Digital Tech & Supplies Ltd

1. Our Commitment

DIRA DIGITAL TECH & SUPPLIES LTD is committed to supplying quality ICT equipment and professional services. Where applicable, products sold by our company are covered by either a manufacturer's warranty, supplier warranty, or a warranty provided by DIRA DIGITAL TECH & SUPPLIES LTD.

Important: Warranty periods vary depending on the product, brand, supplier and whether the product is new or refurbished. The warranty applicable to your purchase will always be communicated at the time of sale and indicated on your invoice, quotation or warranty documentation where applicable.

2. Products Covered

Laptops
Desktop Computers
Printers
CCTV Systems
Networking Equipment
UPS Systems
Servers
Computer Accessories (where applicable)

3. What the Warranty Covers

Manufacturing defects.
Hardware failures occurring during normal use.
Faulty components covered by the manufacturer or supplier.
Repairs or replacement where approved under warranty.

4. What the Warranty Does NOT Cover

Accidental damage.
Broken screens.
Liquid damage.
Power surges or lightning damage.
Virus or malware infections.
Software corruption.
Loss of customer data.
Damage caused by misuse or negligence.
Damage caused by unauthorized repairs or modifications.
Normal cosmetic wear and tear.

5. Warranty Claim Procedure

If you believe your product has developed a fault under warranty:

Contact DIRA DIGITAL TECH & SUPPLIES LTD.
Provide proof of purchase.
Present the product for inspection.
Allow our technicians to diagnose the issue.
If covered, the product will be repaired, replaced or otherwise handled in accordance with the applicable warranty.

6. Customer Responsibilities

Keep your invoice or receipt.
Back up all important data before submitting a device for repair.
Package products safely during transportation.
Provide accurate information regarding the reported fault.

7. Limitation of Warranty

Warranty remedies are limited to repair, replacement or other remedies available under the applicable manufacturer's, supplier's or DIRA DIGITAL TECH & SUPPLIES LTD warranty terms. Warranty coverage does not guarantee a refund unless specifically required by applicable law or agreed upon by the parties.

8. Contact Us

DIRA DIGITAL TECH & SUPPLIES LTD
Phone / WhatsApp: +254 756 799 098
Email: info@techdira.com
Location: Kenya

Last Updated: July 2026

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