1. Acceptance of Terms
By accessing or using this website, requesting a quotation, contacting us, or purchasing products or services from DIRA DIGITAL TECH & SUPPLIES LTD, you agree to these Terms of Service. If you do not agree with these terms, please do not use this website.
2. About Our Business
DIRA DIGITAL TECH & SUPPLIES LTD supplies ICT products and services, including laptops, desktop computers, CCTV systems, printers, networking equipment, computer accessories, software solutions, installations, repairs, and ICT consultation services.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and prices displayed on our website are accurate. However, product images may be for illustration purposes only, and actual products may vary depending on brand, model, stock, supplier, or manufacturer updates.
4. Prices and Quotations
Prices displayed or shared through this website, WhatsApp, phone, email, or social media may change without prior notice due to stock availability, exchange rates, supplier changes, market conditions, delivery costs, or manufacturer updates.
A quotation is only valid for the period stated on the quotation. If no validity period is stated, the quotation may be reviewed before payment or delivery.
5. Orders and Payments
Orders are confirmed only after payment terms have been agreed upon and, where applicable, payment has been received or officially approved. DIRA DIGITAL TECH & SUPPLIES LTD reserves the right to decline, cancel, or review an order where there is a pricing error, stock issue, suspected fraud, or payment problem.
6. Delivery and Collection
Delivery timelines may depend on stock availability, location, courier schedules, traffic, weather, and other operational factors. Customers are encouraged to inspect products upon delivery or collection and report any visible issue as soon as possible.
7. Warranty
Warranty terms may vary depending on the product, brand, supplier, manufacturer, and product condition. Warranty does not normally cover misuse, physical damage, liquid damage, unauthorized repair, power damage, software issues, or damage caused by improper handling.
8. Returns and Refunds
Returns, exchanges, and refunds are handled according to the condition of the product, warranty terms, supplier policy, manufacturer policy, and applicable consumer protection requirements. Products must generally be returned with all accessories, packaging, receipts, and proof of purchase.
9. Website Use
You agree not to misuse this website. You must not:
- Attempt to damage, hack, overload, or interfere with the website;
- Use the website for fraudulent, unlawful, or misleading activities;
- Copy or reuse our website content, images, branding, or materials without permission;
- Submit false, offensive, harmful, or misleading information through our forms.
10. Intellectual Property
The DIRA DIGITAL TECH & SUPPLIES LTD name, logo, website design, images, text, graphics, banners, and branding materials belong to or are licensed by DIRA DIGITAL TECH & SUPPLIES LTD. You may not copy, reproduce, distribute, or use them for commercial purposes without written permission.
11. Third-Party Links and Platforms
Our website may link to third-party platforms such as WhatsApp, email services, social media platforms, payment providers, maps, or supplier websites. We are not responsible for the terms, content, privacy practices, or actions of third-party platforms.
12. Limitation of Liability
DIRA DIGITAL TECH & SUPPLIES LTD shall not be liable for indirect, incidental, special, consequential, or business losses arising from use of this website, delayed delivery, product unavailability, third-party platform issues, or customer misuse of products or services.
13. Privacy
Your use of this website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect personal information.
14. Applicable Law
These Terms of Service are governed by the laws of Kenya. Kenya’s Consumer Protection Act
includes provisions on quality of goods and services, estimates, unfair practices, and consumer
rights, while Kenya’s Data Protection Act regulates the processing of personal data.
References: Kenya Law Consumer Protection Act and Kenya Law Data Protection Act.
15. Changes to These Terms
We may update these Terms of Service from time to time. Any updated version will be posted on this page with the revised date.
16. Contact Us
- Business Name: DIRA DIGITAL TECH & SUPPLIES LTD
- Phone/WhatsApp: +254 756 799 098
- Email: info@techdira.com
- Location: Kenya
Last Updated: July 2026
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